Recording patient calls
HEATLHCARE providers are increasingly opting to record telephone interactions with patients - but it is important to be aware of data protection implications.
New guidance on surgical consent
NHS trusts face a dramatic increase in litigation payouts if they do not make changes in patient consent processes prior to surgery, warns the Royal College of Surgeons of England.
Diary
More random items of questionable relevance from the PM team...
Positive patient encounters
Liz Price looks at how receptionists can transform the way patients view your practice
Case study: Working within limits
...Mr T questions how a receptionist was allowed first to diagnose a viral infection over the phone and then judge that an antibiotic was not necessary...
Practice profile: Medicine on the streets
Jim Killgore visits an innovative practice in Bradford offering healthcare exclusively to the homeless and vulnerable
Employment law: Patients as employees
Is it risky to employ a patient on your team? Janice Sibbald offers a perspective
Practice matters: Getting the right result
Ian Cooper of Capsticks solicitors offers advice on how to prepare for a CQC inspection
Colleges list 40 treatments “of little or no benefit to patients”
A CAMPAIGN to improve communication between doctors and patients and cut overtreatment has published a list of 40 treatments that are of "little or no benefit to patients".
Call log
Call log - Issue 15